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Customer Survey

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Lesson:

Customer Survey

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  • Course: Thinking Lean
  • Module: Lean Tools
  • Lesson Type: Video
  • Lesson Duration: 7:21
Christina Danforth

Instructor:

Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

Christina's Full Bio

Module 1 0/5

Setting The Foundation

Welcome and Introduction
Defining Lean HR
Continuous Process Improvement
The Seven Wastes
Applying the Core Concepts

Module 2 0/8

Lean Tools

A Project Management Map
SIPOC
Customer Survey
Fishbone Diagram
RACI
RACI Demo
Standardized Work Instructions
5S

Module 3 0/4

Conclusion

When to Use CPI
Key Takeaways
Course Wrap Up
Quiz

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